Unable to connect to hue bridge


#1

I’m new and setting up the first turn touch. I can use the mac app to find my hue bridge and when I connect I then get a “Connection to Hue bridge lost” and I have to go back through “refresh”, select it, and then the error repeats.

The remote says it’s on firmware v6 and a fresh install of the app from yesterday. I do not have an iphone/etc device to compare if it’s something in the application or what.

Any hints on things to try?

Thanks


#2

Does the app see the bridge at any point? Does it show the bridge name?


#3

Yes it seems the name and the IP address of the bridge and it is when I click connect that it then gives me the error