Unable to connect to hue bridge


I’m new and setting up the first turn touch. I can use the mac app to find my hue bridge and when I connect I then get a “Connection to Hue bridge lost” and I have to go back through “refresh”, select it, and then the error repeats.

The remote says it’s on firmware v6 and a fresh install of the app from yesterday. I do not have an iphone/etc device to compare if it’s something in the application or what.

Any hints on things to try?



Does the app see the bridge at any point? Does it show the bridge name?


Yes it seems the name and the IP address of the bridge and it is when I click connect that it then gives me the error