Unfortunately, the magnets on my turn touch / wall mount weren’t quite strong enough. It fell off the wall a number of times, and the face broke on two corners. One time when it fell, it cracked open, and the battery holder popped off. I soldered it back on, but can’t seem to get it to connect to my iPad or Mac. 
I’m sorry to hear that. Go ahead and order a new remote for free using this link: https://shop.turntouch.com/cart/27866343243:1?discount=FREEMAHOGANY
wow - thanks - not expected, but appreciated!